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FAQs

Q: Delivery or collection?

We can arrange your order to be collected from our Bridge of Allan, Edinburgh or Inverness shops if you prefer to pick up in person. The shops are open 7 days and full opening hours are on our website. We will send you a mail to let you know when your order is ready to pick up.

Q: How do I select between the two?

Simply choose your preferred delivery option during the purchase process.

Q: What do I pay for delivery?

Shipping is free on all Duty Paid UK orders over £150.

Orders under £150 are charged an initial £8 incl. VAT for deliveries weighing up to 20kgs (approximately 18 bottles of wine). Orders over this weight are charged an additional £0.27 per kilo.

Your delivery charge will be calculated and confirmed to you prior to the final confirmation of your order.

All stock bought from Bond will be charged at delivery cost as quoted by the bond. As this varies dependent on the location of the wines and ultimate destination this will be quoted to you at the point of billing for VAT and duty.

Q: Where do you ship to and when will it arrive?

We use leading carrier UK Mail, providing a Track and Trace Next Day Service.

All orders confirmed by us before 12 noon will be eligible for next day delivery. The exact delivery date is dependent on the collation of your order and will be confirmed to you in a subsequent email from your order confirmation.
Deliveries are normally between 09.00 and 17.00 Tuesday to Friday and a signature is required on receipt of delivery. (We do not ship on a Friday for Monday delivery unless specifically requested to do so).
If you are out a card is left, with an instruction to call the local depot to re-arrange delivery. Alternatively, you can inform us to “leave safe”, “leave with a neighbour”, “leave in garage” etc. and we will pass this information onto the courier. Please remember that, in accordance with our Terms & Conditions, alcohol will only be left with persons over 18 Years Old.

A shipping confirmation email will be sent when your order has been processed and shipped. You will be sent a text with a delivery time slot and a consignment number along with instructions on how to amend this if required.
We use Mailsafe packaging and double walled cardboard boxes for the secure shipping of all bottles. Clear labeling marked FRAGILE is applied and all our despatches.
UK mainland deliveries are overnight from confirmation of despatch with the exception of the following postcodes where deliveries are made on a 2 to 5-day service from despatch : 

IV 3 to 11, IV14 to 28, IV 40 & IV 51 to 54, IV 63. KW 1 to 3 & KW 5 to 14. PH 33 to 41

For non-mainland orders please place the order, selecting “collect in store” and place “quote delivery” in notes. We will then let you know the best delivery option and cost. If you approve then we can make the payment via your card secured on SagePay – you will still have the opportunity to cancel the sale if the quoted delivery charge does not meet your approval.

Q What is your Returns Policy?

See our terms and conditions for full details

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