Terms and conditions
Thank you for visiting WoodWinters.com. Please find below our terms and conditions of sale.
Please read these conditions carefully before using the WoodWinters.com website. By using the WoodWinters.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future WoodWinters.com service (eg: Wishlist ), you will also be subject to the guidelines and conditions applicable to that service.
Conditions relating to the Sale of Products to You
Notice to WoodWinters.com of Copyright Infringement
Conditions Relating to Your Use of WoodWinters.com
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
WoodWinters.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Privacy Notice, which also governs your visit to WoodWinters.com, to understand our practices.
3. Access to WoodWinters.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
WoodWinters.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of WoodWinters.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of WoodWinters.com and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising WoodWinters.com’s or its affiliates’ names or trademarks without the express written consent of WoodWinters.com. Any unauthorised use terminates the permission or license granted by WoodWinters.com.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of WoodWinters.com as long as the link does not portray WoodWinters.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any WoodWinters.com logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not WoodWinters.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
* for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
* to cause annoyance, inconvenience or needless anxiety
6. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. WoodWinters.com reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you grant WoodWinters.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant WoodWinters.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to WoodWinters.com, including the execution of deeds and documents, at the request of WoodWinters.com.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to WoodWinters.com: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable WoodWinters.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify WoodWinters.com and its affiliates for all claims brought by a third party against WoodWinters.com or its affiliates arising out of or in connection with a breach of any of these warranties.
7. Defamation claims
Because WoodWinters.com lists thousands of products for sale on the website and hosts many hundereds of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, WoodWinters.com operates on a “notice and takedown” basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, WoodWinters.com will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
8. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of WoodWinters.com, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of WoodWinters.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of WoodWinters.com, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without WoodWinters.com’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without WoodWinters.com’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without WoodWinters.com’s express written consent.
9. Copyright claims
WoodWinters.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by WoodWinters.com to you.
10. Age restriction
This site is for the use of persons aged 18years and over. No contract shall exist between us and anyone under 18 who attempts to order or to receive delivery of alcohol, or here we expect the supply of alcohol is being undertaken on behalf of a person under 18 years. Where any doubt about the age restriction being met then any invitation to buy will be cancelled and no delivery or sale will exist.
11. Our contract
When you place an order to purchase a product from WoodWinters.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Please review our Returns Policy, which applies to products purchased from us. In addition to your 14-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.
13. Pricing and availability
We list information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Despite our best efforts, a small number of the thousands of products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
When ordering goods from WoodWinters.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from WoodWinters.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information in your local country.
Please note: we do not deliver to USA
WoodWinters.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use WoodWinters.com only with the involvement of a parent or guardian.
16. Electronic communications
When you visit WoodWinters.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
WoodWinters.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. WoodWinters.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
18. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
19. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
21. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of Scotland. You agree, as we do, to submit to the non-exclusive jurisdiction of the Scottish courts.
22. Our details
This website is owned and operated by
WoodWinters Wines and Whiskies Limited
Units 4 & 5,
15 Borrowmeadow Road
Important warning: giving false, misleading or inaccurate information in the Notice to WoodWinters.com of Copyright Infringement may result in civil and criminal liability.
Notice to WoodWinters.com of Copyright Infringement
In the matter of www.WoodWinters.com.
S T A T E M E N T
I, [please set out your full name] of [please give your postal address], [please state your occupation], say as follows
1. I refer to the website www.WoodWinters.com (“the website”). I make this statement in support of my giving WoodWinters.com notice that, via the website, it is causing or contributing to an infringement of copyright.
2. The work in which copyright is claimed to subsist is [please clearly identify and describe the copyright work(s) claimed to be infringed] (“Copyright Work”).
3. [I am] OR [I am authorised to act on behalf of] the owner of an exclusive right in the Copyright Work that is claimed to be infringed. [If the person making the statement is acting on behalf of the Complainant please include the following:] The person/entity claiming that its rights in the Copyright Work have been infringed is [please state name and address of the person/entity] (“Complainant”). I am [please explain the relationship of the signatory to the Complainant].
4. The material which is claimed to infringe the Copyright Work (“Infringing Material”) is: [please clearly identify and describe the infringing material or work(s)].
5. The Infringing Material (delete whichever paragraph is not applicable):
(a) [is] OR [is part of a (book/CD/DVD/video) entitled (title and author)] available for purchase from WoodWinters.com via the website. [If the Infringing Material comprises only part of the relevant title, include the following:] The Infringing Material comprises [please describe where in the product the copyright work appears, eg: pages, track numbers, video/DVD timecode] of this product.
(b) appears on the website at [please cut and paste the address of the relevant Web page from the website where the Infringing Material appears].
6. The use of the Infringing Material described in paragraph 5 infringes [my rights] OR [the rights of the Complainant] in the Copyright Work and is not authorised by the copyright owner, its agent(s), or the law.
7. I understand that this statement may be used in any court proceedings that may arise out of or relating to the Infringing Material.
Statement of Truth
I declare the facts stated above to be true.
No Quibbles Guarantee
Our returns policy is simple!
Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase we will refund or replace it.
How do I return an item? Simply call us on 01786 834 894or email sales@WoodWinters.com and we will issue you with a code that will enable us to process your return quickly and efficiently. Returns are usually processed upon the day of receipt. A refund will be made in the same form of payment that was used to make the initial purchase.
To help you return an item, we have developed some simple and easy to follow guidelines:
Faulty or incorrect item received: If you return an item because of an error on our part, or it is defective, we will happily refund or replace the item. Just give us a call on 01786 834 894 or email us : for defective items we may need to have it returned so that we can give it back to the winemaker who may want to run further test on it (no animals will be involved).
Please note, in all instances WoodWinters.com shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
WoodWinters.com takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they’re enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on 01786 834 894, where we will be glad to help.
All your feedback is appreciated, although we prefer good news!